User Guide

User Guide

Credit card payment

・American Express, MasterCard, VISA, JCB
・Apple Pay, Google Pay, Shop Pay

Smartphone payment

・PayPay, au Pay, Rakuten Pay, LINE Pay, Merpay

Amazon Pay

・Pay using your Amazon account.

PayPal payment ・Payment using PayPal account.
Convenience store settlement ・Seven-Eleven, Daily, Family Mart, Lawson, Ministop, Seikomart *Currently preparing for handling
Regarding handling of consumption tax Our store displays prices that include consumption tax.
About payment deadline

If you choose credit card payment, smartphone payment, Amazon Pay, or PayPal payment, payment will be confirmed at the time of ordering. Please check the closing date and payment date of each credit card company for the withdrawal date.

If you choose convenience store payment, your order will be shipped after payment is confirmed. A separate fee will be charged. Please make the payment together with the product price within 3 days of placing your order.

Necessary charges other than product price

postage
Shipping charges are set for each prefecture.
For details, please see the shipping table by prefecture at the bottom of the page.
*Shipping is free for purchases over 5,500 yen (tax included).

Convenience store payment fee 190 yen

About delivery

Delivery method

Japan Post (Yu-Pack)

Standard items will be shipped within 3-5 business days after order confirmation. (Excluding Saturdays, Sundays, and holidays)
For made-to-order products, shipping times vary depending on the product. Please check each product page for details.

Please note that we may not be able to secure stock due to discontinuation of production, etc.
In that case, we will send you a separate email from the shop, so thank you for your understanding.

postage 660 yen (China/Kyushu area)
715 yen (Kansai/Shikoku area)
770 yen (Hokuriku/Tokai area)
825 yen (Kanto/Shinetsu area)
1,100 yen (Tohoku area)
1,870 yen (Hokkaido/Okinawa area)
About delivery time It will be shipped within 3-5 business days after payment is confirmed. (Excluding Saturdays, Sundays, and holidays)
Please check each product page for reservations/order items.

About returns, exchanges, and warranties

About returns and exchanges

We do not accept any cancellations, changes, or additions after ordering a product.
Also, please note that if the product is returned to us due to the customer's convenience, the customer will be responsible for the shipping costs and other costs.
Please note that we do not accept returns or exchanges, or color or size exchanges for items that have been used once or for the convenience of the customer.

●Defective products We make every effort to ensure product quality, but in the unlikely event that the product you receive is scratched, dirty, or damaged, or if you receive a product that is different from the product you ordered, etc. Please send the details to Inquiry within 7 days, or contact our mail order reception desk at 082-275-5607 (9:00-18:00 on weekdays).

Conditions for accepting returns We will only accept defective products that are unopened, unused, and if you contact us by phone within 7 days of receiving the product.

Regarding the burden of return shipping and handling charges, in the case of initial defects, our company will bear the burden of return shipping and handling charges.
In the case of returns or exchanges due to the customer's convenience, all shipping and handling charges will be borne by the customer.

Regarding refunds, we will transfer the refund to your designated account within 7 days after receiving the returned product.

Return contact phone number: 082-275-5607
Email address: info@sa-onlineshop.com
Return address: 2-5-1 Danbara, Minami-ku, Hiroshima City, Hiroshima Prefecture 732-0811
To Space Age Online Shop

others

About receipts Our shop does not issue receipts.
We will use the delivery note in place of the receipt.
About shopping Adding an item to your shopping cart does not reserve your item. Your item is not reserved until you complete your order.
In some cases, an item may become sold out while you are processing your order.
Regarding product bundling You can purchase multiple items at the same time by adding the items you want to your shopping cart.
If you have paid for the items separately, due to system issues we are unable to combine them.
Please note that shipping and handling fees may be charged twice as a result.
Only if the product is not ready to be shipped, please write it in the notes section when ordering additional items or send us an email and we will process the package together.
Please contact us if you have any requests.
*Limited to items that use the same payment method, ship on the same day, and have the same delivery address and delivery date.
About wrapping packaging Our shop does not provide wrapping services.
If you wish, we will delete the price and deliver the item without the delivery note, so please contact us.
About ordered/reserved products In addition to regular products, our shop also handles pre-order products.
Please check each product page for delivery times.
Also, if you order a pre-order item and a regular item together, they will be delivered together, so if you want the items quickly, we recommend ordering them separately.
In that case, please note that shipping charges will be doubled.